Stripe account shutdown

Today I was informed by Stripe that they are shutting down our account because they identified payments on our Stripe account that do not appear to have been authorized by the sender. I don't understand how that justifies shutting down our account and I'm trying to get in touch with them to get more information, but they seem to communicate only through AI nowadays.

Payouts to our bank account are suspended, so if you sent us any donation through Stripe in the last four weeks, we have not and likely will not receive the money. According to the email sent by Stripe, you should receive a refund automatically.

If that is not the case, please contact Stripe (haha!) or your bank to reverse the transaction.

Be assured that I am very unhappy with the situation. I feel that it is currently beyond my control and that Stripe's decision feels somewhat arbitrary.